HELP CENTER
Search your question in the search bar or browse through the FAQs below to get answers
There are several ways for you to track and check your order status after payment:
1. If you have registered MMOBUY member, you can track and check more order details on your member account.
2. You can get notification emails from MMOBUY. com when payment is made, when there is a problem with the order and when the order is completed.
3. You can contact us via LiveChat to check your order easily by the help of our agents.
Step 1: Search/Choose the Game
Step 2: Select/Click the Platform/Server
Step 3: Select/enter the game item you want
Step 4: Click BUY NOW or ADD TO CART
Step 5: View Shopping Cart
Step 6: Fill in the information and select the payment method to checkout.
1. Live Chat. 24*7 online service, any questions please contact our professional service.
2. Discord. You can join the channel to get more information. Here is the link: https://discord.gg/nyTAH2Swkt
3.Email. Send us an email to [email protected]
1. When you select a game, under this game page, you can switch to the server service area you want at will and add the goods you want to the shopping cart. This operation will not make the items in the shopping cart disappear.
2. When you select a game and add an item to your selected server service area, and try to switch to another game and add the item to the shopping cart. The item from the game you added to the cart will automatically disappear.
If you want to buy goods from multiple games, we recommend you buying them separately to avoid confusion. If you need more information, please contact our 24 hour live Chat.
1. First we will add you as friend in the game, please make sure these information before the payment:
① Already choosed the correct server/ platform.
② Left the correct game tag include "# " part/ character name / switch friend-code.
③ Keep online in the game after the payment.
2. Please accept the friend request. Then we will invite you to the trade. Please notice the game remind. If unable to join the game, please contact Live Chat, we will creat the game room to do the trade.
3. Make sure you will accept the trade, and obtain all what you bought.
The steps for switching the server are shown in the figure: （e.g. for PC paltform）
1. Open the bettle-net application, then log in.
2. On the left buttom, click the Earth button, choose an area.
3. Enter the game, and choose: Ladder or Non-ladder.
A brand-new level 1 character can hold up to 10,000 gold, and a level 10 character can hold up to 100,000 gold, and so forth.
But You can put gold in stash, with a maximum capacity of 10 M gold (Every character has four stashes, each of which can hold 2,500,000 gold.)
Eg: If you ordered 1000,000 gold for your lvl. 60 character, you need to trade with us 600K first and put it in stash, and then trade the left 400,000 gold. (If you take 1000,000 gold at first time, the excess 400,000 will be recycled by the game and you will lose the gold).
The first step is to make sure you have an open plot on your island for the villager to move in. Fly to the island to meet one of the mmobuy staff, where you will be directed to the villager you ordered. Speak with the villager to invite him/her to your island! The whole process usually takes within 15 minutes.
1.You have already built the campsite and been able to sell land.
2.There are currently not more than ten villagers on your island because the most is 10 villagers on one island. If you already have 10 villagers, please kick out one of them.( Click Live Chat to know how to kick villager.)
3.Purchase the villager you want. Then Contact Live Chat to get the dodo code, then fly to our island.
4.Follow our staff to the villager, where you need to speak to him/her many times, then you can invite the villager. Ask the villager to "Come live on my island!".
5. Leave the island through the airport. Then the villager will move to your island in the next day! Order completed!
Contact Live Chat, we will send you a code for our island. Due to the amount limitation of the belongings, please empty your bag, then fly to our island to obtain the fishes / insects / sea creatures.
Tips: If your order is more than 40 quantity, need to visit our island more than 1 times, e.g. 80 fishes, you need to fly twice to get all. For all 200 critters, then you needd to fly 5 times. No worries, during the delivery time, we will keep the gate opening, take your time, no rush!
1. Choose the correct game platform / server.
2.Left the correct in-game character name when you make the purchase.
3.After the payment done, please keep online in the game. We will invite you to to trade. Example for PC:
①We apply for a trade request to you. please notice the right game remind and accept the request.
②Click the right mouse, choose: visit hideout.
③Click the right mouse, choose: trade.
④ Put some items on the trade page to make the trade looks in real.
⑤ Accept the trade.
During the delivery process, DO NOT use transaction / trade / exchange etc. and other sensitive words, thank you!
1. Choose the correct game server, make sure your region is Alliance or Horde.
2.Left the correct in-game character name when you purchase.
3. Choose the delivery methods.
① In-game mail. We send the golds to you via mail directly. Usually it has delay, and make sure DO NOT return back the golds, we won't cover the loss if return the golds without our premission.
② Black Market or called Auction House. According the amount of gold you want to purchase, selling some items on the market. The selling price is the amount of your order, time left choose "Very Long", then take the screenshot, upload the picture when you choose this delivery method. We DON'T cover the tax on the market.
③ Face to Face. Will find you in the game, and trade the golds to you face to face. Usually we are not recommend this method, high-risk and not safe.
No matter which delivery method you want to use, after the payment done, please contact our Live Chat to confirm the order information.
1. If you had registered as a memership, and make the purchase under the login, please check" My Account- My Orders" to find the order, and check the status.
2. If you havent registers, purchase as a visitor, please contact Live Chat, send us the email or order number, we will help you to check the order status.
Some hot-sale or epic items may out of stock for a while, we will inform you at once to trade when it re-stock. If you do not want to wait for it re-stock, you can ask for changing to the same-value items, or change to other items. Of course you can ask for refund.
Maybe the unstable network, trade got interrupted. Don't worry, contact Live Chat, we will help you solve the problem and delivery the rest to you.
Yes.
If chosed the wrong platform / server, left wrong in-game character name, write down wrong order information, etc. Or you want to delivery to another character, before the delivery, please contact Live Chat at once, we will help you to change the information.
We provide various payment methods, such as VISA, Credit Card, and so on, details are as follows:
No, sorry we don’t accept this.
A pending e-check is a type of payment option available With PayPal. A pending e-check is just like writing a normal check, and it usually take 1-7 business days to clear while Paypal verifies the funds are present within the senders account. Once the check is cleared, the money is transferred to MMOBUY's account and then your order will be processed immediately thereafter.
There are many reasons for payment failure, here are the common reasons:
(1)You have insufficient balance.
(2)You input your card information wrongly.
(3)There is a limit on your card.
Please contact your bank to make sure you can make payments to companies located in other countries.
Yes! If you do not want to the items anymore, you can ask for refund on Live Chat, then our team will refund you back as soon as possible. By the way, if order had completed, you had received what you bought, we won't accept the refund application.
If you pay by PayPal, the money will be shown up in your PayPal account instantly after we refund at our end. If you pay by a Credit Card, after we refund, it usually takes 3-5 business days for the money to be shown up in your card.
Below situations you need to do the verification:
1. First time here and make a huge purchase.
2. The payment make from a high-risk region.
3. Payment unusual: IP address changed, same register information but using different payment email. Usually make the small amount purchase, suddenly pay a huge one, etc.
The only reason why we ask for verification is want to make sure the payment is safe! No matter to reduce the charge-back rate, or the security about the payment. All the information you send to us only for verification, and will be deleted at once after check.
Yes!
We have most secure SSL protection and mainstream payment methods to guarantee the safety of the payment information! And we guarantee the high-quanlity of the selling products, and the safety personal information on the website! Of course guarantee the security of your in-game information!
Yes!
Our online service and delivery team is 24*7 on work. Just contact us with your email or order number when you are available to obtain the order, we will delivery the order as soon as we can.
Thanks for your kindness firstly, we have enough work staffs now. But we are looking for the business cooperation partner, like the Youtuber, instagrammer, Pinsterester, Twitch live streaming etc. If you are interested in this, feel free to contact us on Live Chat, thank you!
Please contact Live Chat for more details.
Or email us: [email protected]
Discord: timmy.#2314
Contact us with your payment email, and send us your friend's order details, let your friend contact us again, all these just want to make sure you are the recommender. Then we will send you an one-time discount code, you can use it to get the discount code for your next order. Or some in-game items as the bonus, what we send to you depends on the stock, so usually the random gifts.
First need to say sorry for the inconvenience. If there are some items haven't updated on our website, please contact us, we will update it on the website as soon as possible, usually within 30 mins. Then will send you some bonus to thanks for the kindness remind, maybe in-game items!
